Customer Success Officer

Sector: Hotel & Real estate | Type of contract: Permanent Contract | Where: Brussels

About the client:

Our client has reinvented the concept of « Feel at home, away from home », with the modernity on top ! As it is so well adapted and designed to our reality, busy lives and needs, it has become the #1 Player in the Leisure & Hospitality sector in Belgium ! Currently operating around 400 flats, our client's objective is to quickly reach 550 units in operation in the BeLux. Based in Brussels, the company launched in 2012 is active in Belgian’s main cities: Gent, Antwerp, Leuven, Liège, Brussels as well as Luxemburg! With a young mindset and good fit with its environment, the company expands itself naturally and is happy to welcome soon a new talent in the team.

In short, what you’ll do :

You will be dedicated to ensure a pleasant and reliable guest experience by interacting with the guests through email, phone and social media. You’re a great match if you are customer-centric and committed to meet and exceed guests’ expectations. You’re flexible, have a can do attitude and a problem solving, result oriented mindset. More concretely, you will :

Receive and welcome guests (through emails, calls and notes) and ensure smooth and dependable service

Assist guests before, during and after their stay

Develop a thorough knowledge of the apartments and services

Monitor guests reviews and follow up for maintaining and improving ratings

Take and manage bookings, and promote extra services

Liaise closely with the Housekeeping Team, and monitor special requests and needs

Coordinate with the Call Centre Team

Follow up on payments

Draft concise and clear notes for the Maintenance Team

Use reporting and monitoring tools with a view to improve operations efficiency

Ensure the telephone standby

The job is perfect for you if :

You have about 3 years experience in a similar role, preferably in the hotel industry

You are motivated to make your clients happy

You have common sense, are proactive and solution oriented

You are able to work under pressure and you are stress resistant

You are passionate about the Hospitality Sector

You are bilingual in French and English, additional languages are a big plus!

The recruitment process:

Let’s meet one of our team members and explore opportunities

Meet Julie, HR Consultant, who will give you more details about the company and its chanllenges

If it’s a match, you’ll meet Alex, the CEO and will then receive an offer


Being part of an innovative project that breaks the norms and reinvents recruitment by offering you a job + co-living accommodation included in your salary package - like a company car, but here it's a stylish accommodation!

Saying goodbye to admin tasks, bills and high rent! Enjoy peace of mind knowing that we take care of everything, even cleaning. This means more time and purchasing power for you!

Discovering & Learning! New languages, cultures, skills and perspectives to enrich your life,

Regular support, coaching, and a safety net if needed, to help you succeed!

Embracing the sharing economy and moving towards a more sustainable and environmentally-friendly mode of consumption, because time is running out for our planet!